Sales Engineer (m/f/d) Software as a Service

  • Sales Engineering
  • Munich, Bayern, Germany

Sales Engineer (m/f/d) Software as a Service

Job description

Your mission is to manage the needs of optile’s enterprise prospects and customers through various phases of their lifecycle with optile - starting from requirements engineering, initial onboarding and ongoing support.

Among others, optile’s target market consists of the Fortune 500 and as such our customers often require us to fit our products into existing processes and IT landscapes. Once Sales has made the initial contact, you will work with the customer to understand the territory of our integration and propose changes to Product Management where they make sense. As a result, you will support sales, merchant onboarding, and product management especially when non-standard technical complexities (and/or requirements for optile) arise from the customer side.

Requirements

KEY RESPONSIBILITIES

  • demonstrate optile’s products to merchants' technical teams (our customers or prospects) and explain on a technical API level
  • understand their products, processes and technical requirements of payment processing
  • identify potential gaps and draft product concepts for optile as suggestions for how to resolve them, often together with optile product management
  • bring agreements with customers into contracts together with the sales, product and legal departments
  • make recommendations and consult customers
  • assist merchants' technical teams throughout their integration of optile products


REQUIRED SKILLS

  • some first-hand coding experience with internet technologies, including Web Services, JSON APIs, HTML, CSS and JavaScript
  • strong analytical skills
  • fluent in English
  • excellent communication and presentation skills
  • ability to create detailed diagrams showing data flows between systems (such as UML sequence, system, or similar)
  • a hands-on, startup, and team player attitude
  • willingness to travel for offsite customer meetings


DESIRED SKILLS

  • fluent in German
  • experience in the e-commerce and/or online payment industry
  • experience in requirements engineering involving multiple international stakeholders
  • software development project planning know-how
  • experience in IT consulting