Integration Support Engineer (m/f/d)

  • Project Management & Onboarding
  • Munich, Germany

Integration Support Engineer (m/f/d)

Job description

Are you looking to be part of an international and revolutionary Fintech company? Interest in shaping the world of payments and being an integral part of a dedicated team in a fast paced environment?

THE COMPANY
E-commerce continues to grow dynamically and payments are an important part of it. Payments are one of the last big areas vulnerable to disruption and optile has a superior range of solutions and unique value propositions that will help us to succeed within this growing market. 


THE POSITION

We are expanding and are looking for an  Integration Support Engineer to support our Onboarding and Project Management team in our Munich office.


KEY RESPONSIBILITIES

  • provide our merchants with help when facing any technical challenges when integrating, configuring or processing through our platforms (2nd level support)
  • communicate with payment providers as well as merchants to identify the problem and propose the right solution
  • work closely with the merchants’ technical teams to assist and troubleshoot any issues they face in accepting payments
  • use technical and soft skills to diagnose and troubleshoot the issues raised by the clients
  • control and monitor merchant communication and escalation messages
  • follow proper escalation procedures for 3rd level support by working closely with the internal tech organization and product managers

Requirements

REQUIRED SKILLS  

  • deep technical understanding of web services / APIs and system integrations
  • deep knowledge of web application technologies, especially JavaScript
  • strong analytical skills and very practical approach to solving challenges
  • excellent communication skills, fluent in English
  • highly motivated and flexible, as well as team oriented and well-organized
  • ability to take responsibility and organize your work along with a pronounced sense of customer and service orientation
  • a hands-on, startup-, and team player attitude

DESIRED SKILLS

  • successfully completed degree in computer science or a similar subject
  • fluent in German
  • previous experience in 2nd level support
  • experience in the online payments industry
  • experience in international environments

WHAT WE OFFER

  • a dynamic and spirited team that knows how to have fun
  • high potential for personal development
  • the ability to have an impact and shape the future of optile
  • a working environment built around people
  • other extraordinary benefits including free beverages, fresh fruits, a flexible gym membership, a centrally located office, among others